Our guarantee

Véti-Sana products are guaranteed 100% satisfied or refunded for 90 days

Guarantee rules:

• The warranty is valid only on products of standard volumes that are not discounted or paid for , the capacity of which is presented by default. You will find this information in the product description. (Not valid on large packagings other than the variation presented by default).
• The warranty is only applicable on a first purchase product (product purchased for the first time) and not on a product already purchased at least once.
• The guarantee is applicable for products ordered, paid in full and delivered.
• In any case, the guarantee will be applied if the product has not been delivered to the buyer following a carrier error or an inability to deliver to the requested address. In this type of circumstance, it will be to the carrier's insurance that you will have to request a refund.
• In the event of dissatisfaction, the user must request a refund for the product (s) used by e-mail to the following address: [email protected]

Refund operating mode:

In the event of dissatisfaction with one or more vétie-sana products, you must:

Send by e-mail, to [email protected], a letter justifying your dissatisfaction within a maximum period of 12 weeks after the invoice date of the product (s).

A complaint for a reimbursement of non-satisfaction which has not reached Laboratoire Géomer within this period cannot be taken into account. In addition to the explanatory letter, must be attached:

1. - A copy of the identity card proving the identity of the purchaser of the product (s)
2. - A copy of the invoice relating to the product (s) to be reimbursed
3. - The account number on which Géomer will have to reimburse the product (s)

The bottles of the product (s) concerned must be returned via the customer account section "My merchandise returns" and must be deposited at the post office within the warranty period. Laboratoire Géomer will only reimburse the returned product (s) (used completely or partially).

In the event of a dispute, you have the right to contact the European authorities directly by clicking here

A question :

France phone: +33185089191

Phone Belgium: +3223181065

Spain phone: +34512703653

Dutch phone: +32493081222

Estonia phone: +37255541836

EMAIL: [email protected]